All too often inappropriate design and lapse quality standards impact effectiveness of process development. In today's highly competitive marketplace, the ability to manage and get the most from business processes separates the leaders from the followers.

Understanding the dynamics of cross functional processes, how to enhance their performance and the power of knowledge sharing can put you in the leading group and consolidate your leadership.

ICT Pro has a rich history in developing critical business and ITIL processes across a diverse range of businesses and industries. It is this experience which enables ICTPro to provide its clients with an effective process customised for specific organisation.

In order maximise processes effectiveness, rigorous evaluation methodologies must be applied at different stages of its development. ICTPro works in consultation with its Clients to develop a common view on appropriate evaluation and effectiveness tools to ensure that processes are consistent and scaleable.

Once a process has be defined and implemented, ICTPro can develop a complimentary approach to improvement based on a myriad of “best practice” approaches. This approach ensures ongoing improvement knowledge to report and recommend where beneficial improvements can be made.